Shipping Policy

HomeEkart Retail allows free shipping to customers based on certain criteria such as minimum purchase value in kart. This criteria is subject to change based on management decision and the same information will be updated on the site as and when updated.
Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed

Domestic Shipping:HomeEkart Retail allows free shipping to customers based on certain criteria such as minimum purchase value in kart. This criteria is subject to change based on management decision and the same information will be updated on the site as and when updated.Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.The orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.Tracking: e-mail containing your package tracking information will be sent after shipment.Please mail us at dropship@homeekart.com if any question. Cancellation of Order by User• Cancellation of order within 6 hours without penalty, except the 4% Bank ChargesAfter placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.General ScenarioIn case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. HomeEkart.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by HomeEkart.in and accept HomeEkart.in’s decision regarding the cancellation.
In case of Perishable GoodsIn case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.In case of Gift CertificateGift Certificate will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.Cancellation of Order by HomeEkart.inHomeEkart.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by HomeEkart.in for re-delivery shall be claimed from the User.Replacement/ Return Policy by HomeEkart.inIn 7 days except the following:1. Products perishable in nature2. Gift Certificates3. Items that have been used or opened4. An item not returned in the condition it was received.5. Any item received by us in a damaged condition.6. Items sourced or delivered outside India.We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit• or there might be a manufacturing defect• or that a wrong item is delivered to youIn only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons givenabove.To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.International Shipping:HomeEkart Retail allows its buyers to book orders from www.homeekart.in to buy products that are shipped from other countries. Buyers will be liable to pay any custom duties if levied by the custom department. The standard delivery period is between 15-40 days however it may exceed depending on the circumstances. Our Return Policy:• Replacement request must be made within 7 days of purchase and must not be part of above list• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case thedelivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.• In case of perishable items or custom-made non-perishable items, neither HomeEkart.in nor our enabling partners will be able to accept any returns or replacement of such items.Refund Policy by HomeEkart.inCases of goods unavailability or service problem:

after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

Tracking: e-mail containing your package tracking information will be sent after shipment.

Please mail us at dropship@homeekart.com if any question.
Cancellation of Order by User
• Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. HomeEkart.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by HomeEkart.in and accept HomeEkart.in’s decision regarding the cancellation.

In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

In case of Gift Certificate
Gift Certificate will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by HomeEkart.in
HomeEkart.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by HomeEkart.in for re-delivery shall be claimed from the User.

Replacement/ Return Policy by HomeEkart.in
In 7 days except the following:

  1. Products perishable in nature
  2. Gift Certificates
  3. Items that have been used or opened
  4. An item not returned in the condition it was received.
  5. Any item received by us in a damaged condition.
  6. Items sourced or delivered outside India.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

International Shipping:

HomeEkart Retail allows its buyers to book orders from www.homeekart.in to buy products that are shipped from other countries. Buyers will be liable to pay any custom duties if levied by the custom department. The standard delivery period is between 15-40 days however it may exceed depending on the circumstances.

Our Return Policy:
• The replacement request must be made within 7 days of purchase and must not be part of the above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items, neither HomeEkart.in nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by HomeEkart.in

Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given

Cases of customer demanding refunds:
• Refund will be 95% of Order Cost, in case of customer don’t want suitable and available replacement of product • In express-orders only 95% refund will be given, If the delivery address is out-side the service area

Shipping Returned Merchandise:
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. HomeEkart.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:
HomeEkart.in is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 9033668811 or mail us at dropship@homeekart.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to HomeEkart.in, we will forward the applicable amount to you (note: original insurance cost is not refundable).

An email notification will be sent once the return has been processed.
TERMS AND CONDITIONS
Terms & Conditions of Use
Introduction
Welcome to HomeEkart.In (“Site”). This site is a property of HomeEkart Retail.

  1. Products/Services

All products/services and info displayed on HomeEkart.In constitute an invitation to offer to the customers across India. Your instruction for purchase establishes your offer which shall be subject to the terms and conditions as mentioned below. HomeEkart.In reserves the right to accept or discard your offer. We will inform you by email as soon as possible to confirm the receipt of your order and email you once again to confirm particulars and process the order. This notification will be sent on the email ID provided by you during the registration process. Our acceptance of your order will only take place upon dispatch of the products you ordered through our website.

  1. Membership Eligibility
  2. Use of the Site is accessible only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale or purchase of which to/by minors are strictly prohibited.
  3. HomeEkart.In holds the right to dismiss your membership and refuse to provide you with access to the Site if HomeEkart.In determines that you are below the age of 18 years. The Site is not available to persons whose membership has been adjourned or terminated by HomeEkart.In for any reason whatsoever. If you are registering as a business unit, you signify that you have the authority to bind the unit to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who use this website from India. HomeEkart.In makes no representation that any products or services mentioned to in the materials on this website are suitable for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. HomeEkart.In will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.
  4. Except where additional terms and conditions are provided which are product specific, these terms and conditions overtake all previous representations, agreements or understandings and shall overcome notwithstanding any change with any other terms of any order submitted. By using the services of HomeEkart.In you agree to be bound by the Terms and Conditions.
  5. Account and Registration Obligations

Your Info is based as any information you provide to HomeEkart.In in the registration, buying or listing procedure, in the feedback area or through any email feature. HomeEkart.In will protect your Info in accordance with our Privacy Policy you use the Site, you are responsible for maintaining the confidentiality of your account and password and for limiting access to your computer, and you agree to accept accountability for all activities that happen under your account or password. HomeEkart.In shall not be liable to any person for any loss or damage which may arise as a consequence of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us instantaneously through the address provided underneath our website. If HomeEkart.In has reason to believe that there is likely to be a breach of security or misuse of the HomeEkart.In Site, we may require you to change your password or we may suspend your account without any liability to HomeEkart.In.

You also agree to:

  1. Provide correct, precise, present and complete information about yourself as prompted by HomeEkart’s registration form.
  2. Sustain and punctually update the registration data to keep it true, precise, present and complete. If you provide any information that is untrue, imprecise, imperfect, or not current or if HomeEkart.In has reasonable grounds to suspect that such information is false, inaccurate, not present or not in accordance with the User Agreement, HomeEkart.In has the right to forever suspend or terminate your membership and refuse to provide you with access to the site.
  3. Pricing Information

While HomeEkart.In endeavours to deliver accurate product and pricing information, pricing or typographical errors may occur. HomeEkart.In cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an mistake in pricing or product information, HomeEkart.In shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, HomeEkart.In may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be believed accepted and HomeEkart.In will have the right to modify the price of the product and contact you for further instructions using the e-mail address mentioned by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that HomeEkart.In accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to HomeEkart.In dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

We endeavour to provide you with the best prices possible on HomeEkart.In. However, sometimes a price online does not match the price in other retail stores. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without notice.

  1. Cancellation by HomeEkart.In

• Cancellation by HomeEkart.In
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment is received by us, the said amount will be refunded back to you.

• Cancellation requests by the Customer
In case we receive a request for cancellation and the order has not been processed or approved by our team, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by our team. HomeEkart.Has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by HomeEkart.In and accept HomeEkart.In’s decision regarding the cancellation.

  1. Third Party Products

PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any products not sold by HomeEkart.In. In other words, these additional terms and conditions are applicable in case you buy products sold on HomeEkart.By third-party vendors.
You understand and agree that there may be certain products, which will be sold on the Site by third-party vendors. HomeEkart.In may not be able to control the transactions or the acts and omissions of the Vendors in such transactions. When you buy such products from Vendors on the Site the following additional terms and conditions will become applicable:
• HomeEkart.It is not responsible for any non-performance or breach of any contract entered into between you and the Vendor. HomeEkart.In cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site.
• HomeEkart.In does not make any representation or warranty as to the attributes (such as quality, worth, marketability, etc.) of the items or services proposed to be sold on the Site by the Vendor. In particular, HomeEkart.In does not implicitly or explicitly support or endorse the sale of any items or services on the Site. HomeEkart.In accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
• You release and indemnify HomeEkart.In and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, HomeEkart.In cannot control the information provided by other Vendors, which is made available on the Site. You may find other Vendor’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.
• All other terms and conditions of this User Agreement are applicable to such transactions.

  1. Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on HomeEkart.In will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to HomeEkart.In. Further the said information will not be utilized and shared by HomeEkart.In with any of the third parties unless required for fraud verifications or by law, regulation or court order. HomeEkart.In will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

  1. Fraudulent /Declined Transactions

HomeEkart.In reserves the right to recover the cost of goods, collection charges, and lawyers fees from persons using the Site fraudulently. HomeEkart.In reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
HomeEkart.In shall not absorb any liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our payment service providers/ acquiring bank from time to time.

  1. Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  1. You Agree and Confirm
  2. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by HomeEkart.In for redelivery shall be claimed from you.
  3. That you will use the services provided by HomeEkart.In, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  4. You will provide authentic and true information in all instances where such information is requested of you. HomeEkart.In reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), HomeEkart.In has the right in its sole discretion to reject the registration and debar you from using the Services of HomeEkart.In and / or other affiliated websites without prior intimation whatsoever.
  5. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  6. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  7. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
  8. HomeEkart Retail will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site.
  9. You may not use the Site for any of the following purposes:
  10. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  11. Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  12. Gaining unauthorized access to other computer systems.
  13. Interfering with any other person’s use or enjoyment of the Site.
  14. Breaching any applicable laws;
  15. Interfering or disrupting networks or web sites connected to the Site.
  16. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  17. Colors

We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

The Product pictures are indicative and may not match with actual Products

  1. Payments

• Payments can be made by Credit Cards, Debit Cards, Net Banking, Cash or Cheque
• Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

  1. Allotment & Shipping

• The products will be allotted to the customers whose payment has been received first
• Items for orders placed together may be shipped separately

  1. Modification of Terms & Conditions of Service

HomeEkart.In may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

  1. Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Ahmedabad shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by HomeEkart.In which is a subsidiary of HomeEkart Retail. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Ahmedabad. The High Court of judicature at Ahmedabad alone shall have the jurisdiction and the Laws of India shall apply.

  1. Copyright & Trademark

HomeEkart.In and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of HomeEkart.In or any third party’s intellectual property rights. All rights, including copyright, in this website, are owned by or licensed to HomeEkart.In. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of HomeEkart.In. You may not modify, distribute or re-post anything on this website for any purpose.

The HomeEkart.In names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of HomeEkart.In. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply HomeEkart.In endorsement, sponsorship or recommendation of the third party, information, product or service.
HomeEkart.It is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of HomeEkart.In or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by HomeEkart.In , one of its affiliates or by third parties who have licensed their materials to HomeEkart.and are protected by Indian and international copyright laws.